A striking example of this is Sberbank. Who to talk to
Become a customer of the bank, most of us expected to consume a service, inspired by the advertisingHowever, instead of a young woman, smiling, offering coffee and a magazine with news, many are often managers arrogant, and students to be frivolous with a questionable reputation. The more often you can hear in his speech unflattering to the workers of the call centre, credit, and even the back-office. Although it seems, we are all forced to"surround"the client and compliment him to be relevant. And this applies not only to small financial organizations, but also banks with experience. And where complain of Sberbank. Before you do anything, remember that the complaint is a very important tool in the fight for your rights. But only to act with his presentation and his design is very careful and clever. Therefore, the question of the famous animation series australian days around the world' you should already have a clear plan of action.
There are several cases where you need to really ask for help.
The representatives of this organization always include their dependence on the loyalty of the customers.
One of them is the administration of the savings bank
In fact, it was the positive comments on the work of the financial institution which shape its reputation.
And in this situation does not matter at all, what kind of customer is a natural person or a representative of a large company.
Therefore, the bank has a full-service responsible to monitor the opinions of the customers, and the staff of the rapid response to problems and conflicts that have arisen.
So, if you don't know where to complain of Sberbank, you should contact this service. How to do that To inform the representatives of the bank of the problem, it is necessary to perform the following actions: This is where you can complain about Sberbank of Russia without leaving the house.
The main advantage of this treatment is that you don't need to go anywhere. And the response to your complaint will come to the address indicated by you or by phone (as SMS). At the end of completing the form, you can attach a file with the proof of your accuracy. By example, if a negligent or incorrect treatment, occurred during a correspondence with a representative of the bank online. This request will probably go to the department that deals with the quality of the service to the customer, where it is not only possible to complain about the work of Sberbank, but it is also necessary. Leaving your complaint through the comments, you can always check at what stage of review it is.
This can be done with the individual number assigned to your treatment.
If there is no response from the bank, you can also repeat the call, indicating the number of the complaint and the fact of his sending repeated.
Each client who has requested the bank should know where to complain about the employees of Sberbank.
For example, their senior leadership is an excellent lever to influence the careless employees. It is to him that you can turn to. In addition, it is logical to make a note in the book of complaints, available in each branch. By analogy, you can always send by registered mail with a notification of a paper version of the complaint to the address: Moscow, ul. Vavilov, etc ten-nine (the central office of the savings bank). And the letter should be written in the name of the president and chairman of the board Gref German Oskarovich.
It is of its competence to encourage or involve the disciplinary responsibility and financial employees of the credit institution.
The appeal itself must be written in a form that is generally accepted, as valid for all claims.
An example can be found below. Sometimes, the managers of a branch or a branch to take part in a behavioural problem or incorrect treatment. In this case, you should also be sure to complain about them.
This can be done, for example, by calling the Bank's hotline: ms t (mobile must dial).
First of all, these resources are often examined by the banks themselves. In the end, they respond quickly to the outrage and help to resolve situations, or to ignore it completely. Secondly, there are a lot of users on such sites. They are looking for information on loans and other products. Following your comments, they may decide not to communicate with the branch in general. Or, you can find like-minded people who have also faced this problem. And this is a collective complaint. Therefore, the possibility that the representatives of a financial institution respond to increases. But where to complain of Sberbank, if the situation with your claims for a long time and has not been resolved, and the appeals were ignored.
In this case, you can contact directly the central bank.
In this case, the complaint must be in writing in two copies, one of which will be sent to the bank, and the second - to the regulator. The main objective of this call is to attract the attention of the central Bank on the problem. And you will also Sberbank all the seriousness of its intentions to bring the claim to its logical resolution.
And when any action does help, to the last step, obtain the support of a professional lawyer and pursue it with boldness.
But remember that for this action: And, of course, don't forget that the camp of the losers pays for the legal costs. And the trial itself can last a long time, which is a heavy financial charge additional.
